How should you treat a client with a sensitive scalp?

Using gentle, non-irritating products is the best approach for treating a client with a sensitive scalp. Sensitive scalps require special care to avoid exacerbating discomfort or irritation. Gentle products are formulated to minimize potential reactions and provide a soothing effect, which is essential for clients who may be prone to sensitivity or allergic reactions.

On the contrary, applying heavy oils could potentially clog hair follicles or weigh down the hair, leading to further irritation rather than relief. Strong chemical treatments can cause significant damage and discomfort to a sensitive scalp, as these products often contain harsh ingredients that can trigger allergies or adverse reactions. Neglecting the sensitivity of the client's scalp is inappropriate, as it disregards the client's comfort and health, leading potentially to severe scalp issues. Thus, utilizing gentle, non-irritating products is the most appropriate action to ensure the client's well-being and satisfaction.